Privacy Policy

RPainter ("we," "us," "our") is a family-owned roof painting and house painting company based in Chino Hills, California, serving homeowners throughout Southern California. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rpaintersocal.com or contact us about our services.

1. Information We Collect

We collect information you voluntarily provide when you request a free estimate, contact us, or use our forms. This may include:

• Personal identifiers: name, phone number, email address, and mailing address.
• Property information: address of the property to be painted and details about your roof or painting project.
• Communications: the content of messages, notes, or requests you send to us.
• Usage data: information about how you interact with our website, such as pages visited, browser type, device type, and approximate location derived from your IP address.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide free estimates.
• Schedule and perform roof painting and house painting services.
• Send you service-related communications, including appointment reminders and follow-ups.
• Send promotional and marketing messages if you have opted in to receive them.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

3. We Do Not Sell Your Personal Information

RPainter does not sell your personal information to third parties. We do not sell, rent, or trade your personal data for monetary or other valuable consideration. We may share your information with service providers who help us operate our business (for example, scheduling, messaging, or analytics tools), but those parties are contractually obligated to use your information only on our behalf and are not permitted to sell it.

4. Sharing of Information

We may share your information in limited circumstances, including:

• With service providers and contractors who support our operations, under confidentiality obligations.
• When required by law, court order, or to protect our legal rights.
• In connection with a merger, acquisition, or sale of all or part of our business.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we delete or anonymize it.

6. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You may exercise these rights at no cost by contacting us using the information at the end of this policy. Your rights include:

• The right to know: request that we disclose the categories and specific pieces of personal information we have collected about you.
• The right to access: obtain a copy of your personal information.
• The right to delete: request that we delete your personal information, subject to certain legal exceptions. You may submit a deletion request at any time and we will process it in accordance with applicable law.
• The right to correct: request that we correct inaccurate personal information about you.
• The right to opt out of the sale or sharing of personal information: RPainter does not sell your personal information. Because we do not sell or share your data for cross-context behavioral advertising, no opt-out tool is required, but you may still contact us with any questions.
• The right to limit use of sensitive personal information: we limit the use of any sensitive personal information as required by law.
• The right to non-discrimination: we will not discriminate against you for exercising any of your privacy rights.

To submit a request to know, delete, correct, or opt out, please contact us using the contact information below. We will verify your identity before processing your request and respond within the timeframes required by California law.

7. Opting Out of Tracking and Marketing

California users have options to opt out of tracking and targeted advertising:

• Opt out of marketing messages: you may opt out of promotional SMS or email communications at any time by replying "STOP" to any text message, clicking the unsubscribe link in any email, or contacting us directly.
• Browser opt-out signals: our website may recognize the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a request to opt out of the sale or sharing of your personal information.
• Third-party analytics and advertising: we may use third-party tools that set cookies or similar technologies to understand website usage. You can manage these through your browser settings or by visiting aboutads.info/choices or youronlinechoices.com.
• Do Not Track: we respect Do Not Track signals to the extent required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember your preferences, and analyze traffic. You can set your browser to block or delete cookies, though some features of the site may not function properly as a result.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "last updated" date at the top. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

• RPainter
• 13925 City Center Dr, Chino Hills, CA 91709
• Phone: (951) 817-4892
• Email: mark@rooftilerestoration.com